Roles and Responsibilities

• Resolve IT system and infrastructure issues.
• Support clients with technical expertise.
• Ensure IT operations policies are properly applied.
• Provide IT guidance to clients.
• Update IT assets and contract lists on a regular basis.
• Provide proper tools for clients that comply with IT policies.
• Handle procurement of IT devices.
• Monitor and manage IT tickets.

Qualifications

• 1–2 years of experience as IT Support.
• Minimum Diploma degree in Computer Science or any IT-related field.
• Proficient in written and verbal English.
• Strong knowledge in IT systems and infrastructure.
• Positive attitude and proactive mindset.
• Good team player.
• Microsoft and/or Cisco certifications are preferred.

Skills Required

• Strong communication skills.
• In-depth knowledge of Microsoft Windows OS.
• Familiarity with Microsoft Azure cloud computing.
• Good understanding of networking (wired and wireless).
• Knowledge of antivirus software and cybersecurity practices.
• Practical knowledge of IT software and hardware.