Qualifications:

• Minimum education: High School/Diploma; background in hospitality, tourism, F&B, or customer service is preferred.

• At least 2–3 years of experience in hospitality, customer service, or a similar role; prior supervisory experience is an advantage.

• Good command of spoken English; additional foreign languages are a plus.

• Well-groomed, attractive, and professional appearance.

Skills & Competencies:

• Strong leadership skills to guide the guest relation/front office team.

• Ability to handle guest complaints with quick and effective solutions.

• Solid understanding of service excellence standards in the hospitality industry.

• Excellent communication, public speaking, and problem-solving skills.

• Confident and persuasive in promoting products/services, including distributing drink cards to guests in a friendly and professional manner.

• Used to working with guest satisfaction and sales targets.

Personal Attributes:

• Friendly, outgoing, and proactive.

• Able to work under pressure in a fast-paced environment.

• Flexible with working hours (including nights, weekends, and public holidays if needed).

• Detail-oriented with high initiative.

GOOD LUCK!