Luxury Travel Consultant – Diving Specialist 

Overview:

Design, sell, and manage luxury diving experiences primarily on liveaboards and yachts, ensuring exceptional service standards.

KPIs (5)

1. Monthly Sales Target Achievement
2. Response and Quotation Turnaround Time
3. New Product Launches
4. Supplier Relationship Management
5. Upselling Revenues

Key Responsibilities

1. Tailor Diving Itineraries: Customize diving-focused travel experiences based on clients’ preferences, including site selection, liveaboard schedules, yacht availability, and special dive requests.
2. Supplier Coordination: Liaise with liveaboard operators, yacht charters, dive centers, and marine activity suppliers to secure best-in-class services and exclusive arrangements.
3. Client Consultation and Relationship Management: Conduct detailed consultation calls/emails with clients, ensuring accurate profiling of diving certifications, experience level, and personal preferences.
4. Booking Management: Handle end-to-end booking processes, including itinerary confirmation, payment schedules, travel documentation, insurance recommendations, and special diving permits if required.
5. Pre- and Post-Trip Service: Prepare clients with pre-departure briefings (equipment checklist, dive site overviews, safety protocols) and conduct post-trip feedback follow-ups to improve service quality.
6. For Senior Level: Ensuring targets are met, timelines are respected, and projects (e.g., new yacht partnerships) are executed effectively.
7. For Senior Level: Mentor other travel consultants by reviewing client communications, quotation quality, and itinerary creativity specifically to Diving Experiences and uphold luxury service standards.
8. For Supervisor Level: Act as escalation point for VIP clients’ complaints, operational challenges, or emergency dive incidents, coordinating swift resolutions.
9. For Supervisor Level: Identify and secure new strategic partnerships with premium liveaboard companies, dive resorts, yacht operators, and marine conservation groups.
10. For Supervisory Level: Lead development of new exclusive diving products, collaborating with captains, dive instructors, and expedition leaders to create signature liveaboard and yacht diving experiences.

Requirement

• Experience years:
  • Minimum 2 years’ experience in diving experiences.
  • Certified diver (at least Advanced Open Water Diver, Rescue Diver preferred).
• Technical Skills:
  • Strong knowledge of popular and niche dive destinations (e.g., Komodo, Raja Ampat, Maldives, Red Sea).
  • High preferences: working with liveaboard operators and/or luxury yacht charters.
  • Ability to manage complex itineraries and multi-segment luxury bookings.
  • Excellent English communication (spoken and written); additional languages are a plus.

Soft Skills:

• Strong sales skills, attention to detail, and client-service orientation.
• Time Management: Prioritize multiple client inquiries and deadlines without compromising quality.
• Professional Communication: Clear, confident, and diplomatic when emailing, calling, or meeting VIP clients.