PRIMARY OBJECTIVES:

• Field Marketing Team Leader is responsible for initiating and implementing the generation of inhouse tours, Ensuring Minivac guests well taken care by Minivac host on pre arrival and during their stay  through personal and team production.
• To actively contribute to the company vision of making holiday dreams come true by being primarily responsible for generating sales appointments for onsite sales team from guests who are in residence at the Wyndham and non Wyndham Resorts. (Other market groups may also be assigned by the Field Marketing Manager from time to time).
• Additionally, the Resort Host Team Leader is responsible for assisting guests, in conjunction with the resort hospitality team, prior to and during their visit to the resort in order to enhance their holiday experience.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Manage the activities and performance of the Resort Hosts & Minivac Hosts in the absence of the Field Marketing Manager.
• Schedule onsite resident guests to regular Club presentations, as appropriate, during the guest’s stay at the resort property.
• Meet the monthly tour budgets set by the Company.
• Create and update day to day team – Roster.
• Provide quality customer service to all owners and guests.
• Work closely with the reception team in order to provide a high level of service and a seamless transition for guests through the check in process from Reception to Resort Host staff.
• Assist all guests with the following (in accordance to the relevant policies):
  • Pre arrival call
  • Greeting and welcome guests
  • Follow up calls, courtesy calls
  • Provision of tourist information and bookings for restaurants, tours, etc
• Represent the Company in an ethical, moral and professional manner.
• Maintain a professional approach at all times while acting as a representative of the Company.
• Ensure all Company policies and procedures are correctly followed.
• Apply industry and Company best practices to all work procedures.
• Adhere to the set work schedule and for being on time for work.
• Attend all training and team meetings as required.
• Support the Company’s sales and marketing programs and strategies.
• Display a positive, courteous and respectful attitude towards the Company and team members.
• Attain all required government licenses and registrations within defined time periods.
• Stay current with required governmental requirements, work permits, etc.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display a Count On Me! service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever.